Product Features:
【100% real flowers that last for 3-5 years】: They, including all small flowers, are natural flowers cut at their most beautiful moment and preserved by maintaining their original suppleness, shape, brightness. They can last for 3 to 5 years, allowing you to have fresh flowers without daily watering or maintenance and enjoy their blooming beauty every day.
【A "sweet" gift to make her feel loved】: If you're searching for a meaningful gift for someone special in your life, consider the beauty & symbolism of carnations & roses. They've long been associated with love & affection, making them a "sweet" choice for anyone you hold dear. Seeing your loved one light up with happiness is a priceless feeling, and these flowers have the ability to evoke those emotions. Plus, their long life span can serve as a lasting reminder of your love & appreciation.
【Comes with all you need for a gift】: They come packaged in a nice-looking gift box, containing everything you need to make your gift special. The box includes three batteries to power the lights, so your recipient can enjoy the lighted effect of the flowers during the night. It also comes with a greeting card that allows you to write down what is deep down inside your heart, and best wishes for the recipient. With this special gift, you can show your loved one just how much they mean to you.
【Natural decoration that evokes positive feelings】: Having natural flowers in your space not only enhances its appearance but can also have a positive impact on your mood and creativity. The presence of natural elements can make you feel more connected to nature and uplift your spirits. So, incorporating flowers in your surroundings can be a wonderful way to improve both the aesthetics and ambiance of your space.
【Why Choose Us】: Every flower is made by hand and heart and examined carefully to ensure you get quality flowers, and to make sure you get what you expect we display the flowers with real photos. You are more than welcome to send us feedback and suggestions through which we can serve you better in the future.
【Please note】:1. Due to the delicateness of natural flowers, opening the glass dome is not recommended as it can lead to unintended damage to the flowers. 2. Since these are real flowers crafted by hand and not mass-produced by machine, there may be slight variations in certain cases. 3. loose and incorrect battery insert will result in lights not turning on. If that's the case, simply remove the batteries and reinsert them correctly. 4. We've recently made new improvements to our products for you. For more details, simply go to the bottom of this page.
At graceehomes, we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.
Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.
We accept returns or exchanges for new, unused and resale items within 30 days from the date the package is signed for. (Buyer to bear the return shipping).
Cancelling Unshipped-out Orders
If you are cancelling your order which has not yet to be shipped out, please kindly contact us graceehomes.com. For the fastest resolution, please include your order number. Thanks!
Cancelling Shipped-out Order
If you are canceling orders when your parcel has already been shipped out or on its way to destination, please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that time. we will refund your payment after deducting shipping costs. Refund will be issued as soon as parcel begins to return.
Warranty
This warranty only covers manufacturing defects and does not cover:
Damage caused by accident
Improper care
Normal wear and tear
Break down of colors and materials due to sun exposure
After-market modifications
No returns/exchanges for products with water exposure will be accepted.
REFUND POLICY
If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.
Here are the circumstances in which refunds will be granted:
You Can Get A Full Refund
If the product you’ve purchased is completely non-functional.
If you did not receive your product within 90 business days (South America) after the date that your order has been placed.
Please Note:
Refund will go back to your account in 4-7 business days.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
SHIPPING COSTS
You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
DAMAGED ITEM / LOW QUALITY
For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
We will use this information to help you with your order, and eliminate errors in future.
We provide free shipping worldwide (some areas need to add remote surcharges, if you have any questions, please contact our online customer service)
Transportation time:
US: 8-10 working days
Europe: 10-12 business days
Other countries: 15 working days
Priority insured shipping
$4.99 (Optional) Priority Shipping Packages
Shipping Confirmation
Once the purchased product is produced, we will contact you with shipping and tracking information for all applications. This information will be emailed to the email address you provided when ordering.
Sign for the parcel
1. Please provide us with the correct delivery information and ensure that someone is present at the delivery location when the package arrives. We will mail you a tracking number (please note we will receive it by noon the day after shipment) so you can arrange for the recipient to arrive. After receiving the package, it is recommended that you check the box with the courier driver and pay attention to whether the package is damaged. If there is any damage, please reject the package or contact us as soon as possible.
2. Graceehomes is not responsible for package delays due to incorrect shipping information such as wrong addresses or missing phone numbers.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at graceehomes.com@gmail.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We DO NOT guarantee that we will receive your returned item.
Disclaimers:
Graceehomes does not hold responsibility for items that are shown as delivered in the tracking system but that the client reports as undelivered. Please contact the shipping company to locate the item or your local police to report the packaging's theft.
Taxes and Duties:
Graceehomes is responsible for Customs taxes or VAT Fees for all customers from all shipping countries listed above .
Graceehomes.com@gmail.com
Graceehomes Team