Product Features:
PERFECT COMPONENTS - If you buy our 12 light UL certified LED grow light with a total length of 21.3FT, you will get 12pcs 25W growing bulbs, 12 heads cables, 1 waterproof switch plug. Hanging grow lights suitable for 100-240V voltage, fits E26 grow light bulbs which consists of 48pcs*0.52W high efficiency lamp beads. Greenhouse accessories consists of an anodized process circuit board and a lamp body made of aircraft aluminum.
WATERPROOF & SUNPROOF & SNOWPROOF - Professional test proof the storms won't even damage our grow tent light but (NOTE: the socket is not waterproof & sunproof & snowproof). But it's worth noting that your plants may not withstand the impact of a storm, so if possible, ensure your plants are in a healthy environment.
POWER-SAVING & SAFE - Although outdoor grow lights is suitable for high power AC, we use advanced LED semiconductor lighting technology, outdoor grow lights for plants is more than 50% more energy efficient than traditional fluorescent lamps. In addition, our full spectrum light does not contain heavy metals and harmful gases, and will not harm you or your plants.
DURABLE & LONG-LASTING - The bulb of greenhouse grow lights is made of heat dissipation all aluminum material, it is easier to dissipate heat than ordinary bulbs, which can ensure the long-term and stable and also can effectively control the problem of light decay. Grow light strips is suitable for AC 86V-265V power supply and our light is protected by voltage overload function, which can ensure safety. Our full spectrum led has a service life of more than 50,000 hours, which can save the time.
FRIENDLY AFTER SERVICE - We highly value our customers, and your experience is paramount to us. We offer a 2-year guarantee, so if your ceiling grow light for bathroom is damaged, please contact us promptly. Sometimes, the grow light bulbs of the greenhouse supplies may break during transportation, but we'll provide a free exchange if you find any breakage.
At graceehomes, we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.
Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.
We accept returns or exchanges for new, unused and resale items within 30 days from the date the package is signed for. (Buyer to bear the return shipping).
Cancelling Unshipped-out Orders
If you are cancelling your order which has not yet to be shipped out, please kindly contact us graceehomes.com. For the fastest resolution, please include your order number. Thanks!
Cancelling Shipped-out Order
If you are canceling orders when your parcel has already been shipped out or on its way to destination, please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that time. we will refund your payment after deducting shipping costs. Refund will be issued as soon as parcel begins to return.
Warranty
This warranty only covers manufacturing defects and does not cover:
Damage caused by accident
Improper care
Normal wear and tear
Break down of colors and materials due to sun exposure
After-market modifications
No returns/exchanges for products with water exposure will be accepted.
REFUND POLICY
If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.
Here are the circumstances in which refunds will be granted:
You Can Get A Full Refund
If the product you’ve purchased is completely non-functional.
If you did not receive your product within 90 business days (South America) after the date that your order has been placed.
Please Note:
Refund will go back to your account in 4-7 business days.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
SHIPPING COSTS
You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
DAMAGED ITEM / LOW QUALITY
For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
We will use this information to help you with your order, and eliminate errors in future.
We provide free shipping worldwide (some areas need to add remote surcharges, if you have any questions, please contact our online customer service)
Transportation time:
US: 8-10 working days
Europe: 10-12 business days
Other countries: 15 working days
Priority insured shipping
$4.99 (Optional) Priority Shipping Packages
Shipping Confirmation
Once the purchased product is produced, we will contact you with shipping and tracking information for all applications. This information will be emailed to the email address you provided when ordering.
Sign for the parcel
1. Please provide us with the correct delivery information and ensure that someone is present at the delivery location when the package arrives. We will mail you a tracking number (please note we will receive it by noon the day after shipment) so you can arrange for the recipient to arrive. After receiving the package, it is recommended that you check the box with the courier driver and pay attention to whether the package is damaged. If there is any damage, please reject the package or contact us as soon as possible.
2. Graceehomes is not responsible for package delays due to incorrect shipping information such as wrong addresses or missing phone numbers.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at graceehomes.com@gmail.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We DO NOT guarantee that we will receive your returned item.
Disclaimers:
Graceehomes does not hold responsibility for items that are shown as delivered in the tracking system but that the client reports as undelivered. Please contact the shipping company to locate the item or your local police to report the packaging's theft.
Taxes and Duties:
Graceehomes is responsible for Customs taxes or VAT Fees for all customers from all shipping countries listed above .
Graceehomes.com@gmail.com
Graceehomes Team