Fresh Flowers Bouquet & Preserved Flowers Roses for Home Decor

At graceehomes, we are committed to your complete satisfaction. Our goal is to ensure that the products you receive meet your expectations in quality and performance. This policy outlines the steps for returns, exchanges, and warranty claims.

1. Returns & Exchanges

We gladly accept returns and exchanges for new, unused, and resalable items within 30 days of the delivery date.

• To initiate a return or exchange, please contact our customer service team at memespringok@gmail.com with your order number and reason for the return.

• Return Shipping: The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee receipt of lost packages.

• Refund Processing: Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be automatically processed to your original payment method within 4-7 business days.

2. Cancellations

• Before Shipment: You may cancel your order at any time before it has been shipped. Please contact us immediately with your order number for a full refund.

• After Shipment: If your order has already been shipped, we are unable to intercept the package. In this case, please refuse delivery upon arrival. Once the returned package is received at our warehouse, we will issue a refund for the product cost, minus the original outbound and return shipping fees.

3. Damaged or Defective Items

We take great care in packaging our products, especially fragile items like lights. However, if you receive a damaged or defective item, please contact us within 7 days of delivery.

• For the fastest resolution, please include your order number and clear photographs or a short video showing the damage and the original packaging. This helps us process your claim quickly and identify any issues in our shipping process.

• We will typically cover the shipping costs for replacement items in cases of damage or manufacturing defects.

4. Warranty

graceehomes products are covered by a warranty against manufacturing defects for a specified period (please see your product documentation for the exact warranty term).

This warranty does not cover damage resulting from:

• Accident, misuse, or improper care.

• Normal wear and tear.

• Exposure to extreme weather conditions (e.g., sun, rain, water) for products not rated for outdoor use.

• Unauthorized modifications or repairs.

Please note: Due to the nature of the products, we cannot accept returns for items that have been exposed to water, unless they are specifically sold as waterproof and have failed under normal use conditions.

5. Final Sale Items

The following items are considered final sale and are not eligible for return or exchange:

• Products that have been used, installed, or assembled.

• Products with damaged packaging or missing original tags.

• Products specifically marked as "Final Sale."

6. Shipping Costs & Refunds

• Original shipping fees are non-refundable.

• As stated above, return shipping costs are the customer's responsibility, unless the return is due to our error or a defective product.