Product Features:
Professional After-Sales Service: We take your shopping experience very seriously, If you have any questions about this product, please contact seller directly to provide you with a satisfactory after-sales guarantee. Order without worries.
Renewable and Clean Energy: Powered by electricity, converted from solar power during the day - stored in a rechargeable 1.2 V AAA 300 mAH Ni-MH Battery - Runs up to eight-ten hours with a full charge of sun light.
Easy to Use: Simply turn the statue on during the daytime. The solar panel will charge during the daytime and light up automatically at night. The LED lights will fully charge within six-eight hours and will light up for eight-ten hours.
A Great Garden Gift: The solar garden statue comes in his own beautifully designed box. A perfect gift for Mom; Grandma; Wife; Daughter; Sister; Aunt; girlfriend; Wedding; Birthday; Mothers Day; Fathers Day; Valentines Day and Christmas.
Beautiful Home and Garden Decoration: This statue suitable for garden decor;home decor; house decor; lawn ornaments; front porch decor; yard decorations outdoor; back decor; backyard decor.
At graceehomes, we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.
Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.
We accept returns or exchanges for new, unused and resale items within 30 days from the date the package is signed for. (Buyer to bear the return shipping).
Cancelling Unshipped-out Orders
If you are cancelling your order which has not yet to be shipped out, please kindly contact us graceehomes.com. For the fastest resolution, please include your order number. Thanks!
Cancelling Shipped-out Order
If you are canceling orders when your parcel has already been shipped out or on its way to destination, please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that time. we will refund your payment after deducting shipping costs. Refund will be issued as soon as parcel begins to return.
Warranty
This warranty only covers manufacturing defects and does not cover:
Damage caused by accident
Improper care
Normal wear and tear
Break down of colors and materials due to sun exposure
After-market modifications
No returns/exchanges for products with water exposure will be accepted.
REFUND POLICY
If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.
Here are the circumstances in which refunds will be granted:
You Can Get A Full Refund
If the product you’ve purchased is completely non-functional.
If you did not receive your product within 90 business days (South America) after the date that your order has been placed.
Please Note:
Refund will go back to your account in 4-7 business days.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
SHIPPING COSTS
You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
DAMAGED ITEM / LOW QUALITY
For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
We will use this information to help you with your order, and eliminate errors in future.
We provide free shipping worldwide (some areas need to add remote surcharges, if you have any questions, please contact our online customer service)
Transportation time:
US: 8-10 working days
Europe: 10-12 business days
Other countries: 15 working days
Priority insured shipping
$4.99 (Optional) Priority Shipping Packages
Shipping Confirmation
Once the purchased product is produced, we will contact you with shipping and tracking information for all applications. This information will be emailed to the email address you provided when ordering.
Sign for the parcel
1. Please provide us with the correct delivery information and ensure that someone is present at the delivery location when the package arrives. We will mail you a tracking number (please note we will receive it by noon the day after shipment) so you can arrange for the recipient to arrive. After receiving the package, it is recommended that you check the box with the courier driver and pay attention to whether the package is damaged. If there is any damage, please reject the package or contact us as soon as possible.
2. Graceehomes is not responsible for package delays due to incorrect shipping information such as wrong addresses or missing phone numbers.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at graceehomes.com@gmail.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We DO NOT guarantee that we will receive your returned item.
Disclaimers:
Graceehomes does not hold responsibility for items that are shown as delivered in the tracking system but that the client reports as undelivered. Please contact the shipping company to locate the item or your local police to report the packaging's theft.
Taxes and Duties:
Graceehomes is responsible for Customs taxes or VAT Fees for all customers from all shipping countries listed above .
Graceehomes.com@gmail.com
Graceehomes Team
